Navettes Maritimes du St-Laurent inc.
Website Privacy Policy
Last updated: 2026-05-01
Navettes Maritimes du St-Laurent inc. (“we”, “our”, “us”, “Navettes”) attaches great importance to the protection of personal information. To that end, we implement measures intended to ensure compliance with the principles and requirements relating to the protection of personal information, in accordance with applicable privacy legislation.
This privacy policy (the “Policy”) applies to any personal information that Navettes collects or processes about users (“you”, “your”) through its websites, https://navettesfluviales.com/ and https://croisieresaml.com/, as well as all subdomains thereof (collectively, the “Site”). Navettes cares about your privacy and is committed to protecting it by adhering to this Policy.
For the purposes of this Policy, “personal information” means information relating to a natural person that allows that person to be identified, directly or indirectly.
By using the Site, you expressly consent to the collection, use and disclosure of your personal information, as applicable, in accordance with this Policy. If you do not agree with the content of this Policy, please do not use the Site.
1. Purpose of the Policy
This Policy is intended to inform you of how your personal information may be collected, used, disclosed and otherwise processed, as well as of the rights you have in respect thereof.
Our primary objective, when we collect and process personal information about you, is to provide you with a secure, efficient and personalized browsing experience, to provide you with the assistance you request, or to enable you to benefit from our services, all in accordance with applicable laws and regulations, including the Act respecting the protection of personal information in the private sector.
The information we collect or process about you is limited to what is necessary to achieve this objective, or to what you choose to communicate to us. Except as otherwise provided, you are not required to actively provide your personal information to browse our Site.
2. Collection and Use of Personal Information
Personal information collected or provided in connection with the Site is obtained, disclosed, retained and destroyed in accordance with this Policy. Navettes may also process such information in compliance with applicable privacy laws and regulations, including to discharge its responsibilities. Navettes may collect personal information about you in the following situations:
• Comments, questions and requests for information: You may choose to provide certain personal information to Navettes so that we may contact you if you wish to obtain information or if you wish to submit comments or requests. Your full name, email address, telephone number and any other information you provide in the body of the message may then be collected and processed by Navettes.
• Purchase of tickets: When purchasing a transportation ticket, we may request certain personal information from you: your name, your contact information (mailing address, email address, telephone number) and your credit card number, to complete the transaction. Such information will be used to process your purchase, as applicable.
• Request to change schedule: If you contact us to request a change to the date or time of your trip, we will collect personal information and other information you provide in support of that request. This may include: your full name, your mailing address, your email address and your telephone number. This information is used to analyze the request, communicate with you and ensure it is handled appropriately.
The personal information collected may also be used and disclosed for the following reasons, in addition to the specific purposes mentioned above:
• To communicate with you regarding a matter related to your comments, questions or requests for information;
• To communicate with you regarding your reservation or Navettes’ services or products, in compliance with applicable laws, including Canada’s Anti-Spam Legislation;
• Subject to your consent, to communicate with you to provide you with information, promotional offers or satisfaction surveys related to Navettes’ activities and, where applicable, those of its subsidiaries or affiliated entities, in accordance with applicable laws, including Canada’s Anti-Spam Legislation;
• To use and disclose certain information when we are authorized or required by law to do so, including for compliance with our legal and tax obligations.
3. Disclosure of Personal Information
We may need to share your personal information with third parties, including service providers, who may assist us in our activities. This may include, for example, web hosting services, reservation and payment systems, information technology development or insurance services. Where applicable:
• Persons having access to your personal information are aware of the importance of ensuring its confidentiality and undertake to use it solely for the purposes mentioned in the agreement entered into with Navettes and to afford it the agreed level of protection, in accordance with the law.
• We limit any disclosure to what is strictly necessary and comply with the terms of your consent, subject to purposes authorized or required by law.
• Under no circumstances do we sell, trade or otherwise market your personal information to other organizations.
• We undertake to deploy all measures reasonably necessary to protect your personal information. These measures are intended, in particular, to preserve its integrity, security and confidentiality.
We may also disclose your personal information in the following circumstances: (i) in the context of judicial proceedings, to a regulatory or governmental authority, to a self-regulatory body or to any other person authorized to obtain it in accordance with the law; (ii) when necessary to protect our rights; or (iii) in any other situation required or contemplated by law.
Some of our service providers may host or process personal information outside Quebec. Where this is the case, Navettes carries out a privacy impact assessment and proceeds with the transfer only if they provide adequate safeguards for protection.
4. Cookies and Other Technological Means
To ensure that your browsing on our Site functions properly, our servers exchange certain technical information with your device’s browser (whether a computer, tablet or smartphone). This information is stored in the form of small text files called cookies.
Necessary cookies are essential to the proper functioning of our Site. Without these cookies, our Site or certain of its functionalities may not function properly. For example, these cookies are indispensable to ensure the security and consistency of our Site. Their activation is therefore mandatory.
Optional cookies, on the other hand, are disabled by default, unless you provide us with your consent to enable them. By clicking on the “View preferences” tab, you will have the option to accept or refuse these cookies, which make it possible to run certain additional functionalities. More details regarding the nature of these cookies are available under that tab.
Navettes uses Google Analytics 4 to better understand who uses the Site and how it is used. Google Analytics 4 uses cookies to collect information such as pages visited on the Site, where users click, the time spent on each page of the Site, the Internet Protocol address, the type of operating system used and your location. Please consult https://policies.google.com/technologies/partner-sites to learn how Google uses this information. Google may track your activity over time and across different websites. This information is used to target advertisements and content likely to be of interest to you, and to provide statistical information through features such as Google Analytics 4 and Google Ads.
5. Our Security Measures for the Protection of your Personal Information
Navettes is responsible for protecting the personal information for which it has legal custody. To this end, Navettes has:
• Appointed a person responsible for the protection of personal information;
• Implemented policies and procedures relating to the protection of personal information;
• Deployed reasonable security measures to safeguard the personal information under its control, including information collected and processed through the Site. Personal information is stored in a reasonably secure environment, taking into account its nature. In addition, we limit the collection of personal information in accordance with this Policy with respect to the Site. Our policies and procedures are regularly reviewed and updated as necessary.
These measures include, without limitation
• Physical safeguards, such as restricted access;
• Organizational measures, including access limited based on employees’ “need to know” and the application of personal information security policies;
• Technological measures, including the use of computer passwords, encryption of the most sensitive data, secure data transmission and backup, and data recovery procedures;
• The destruction of personal information once the purposes for which it was collected have been fulfilled, to prevent unauthorized access.
Only our employees, as well as any duly authorized consultant, service provider, partner, or other third party (collectively, the “Service Providers”), may have access to the personal information under our custody or control. We require all Service Providers who process personal information to implement appropriate safeguards to ensure the security and protection of such information.
Despite all our efforts to preserve the confidentiality of your personal information, it is possible that third parties may unlawfully intercept information transmitted through our Site or that a security breach may occur within our systems. Accordingly, we cannot guarantee the absolute security of your personal information.
5.1. Confidentiality incident
If Navettes has reason to believe that a confidentiality incident involving personal information has occurred, it will take reasonable measures to reduce the risk of harm and to prevent further incidents. If the incident presents a risk of serious harm, Navettes will notify the Commission d’accès à l’information and the individuals concerned. Navettes may also notify any person capable of reducing this risk (by communicating only the personal information necessary for that purpose). Lastly, Navettes will comply with any other legal requirements applicable in such circumstances.
5.2. Limitations
No technology—nor any other service, platform, or method of service delivery—is ever infallible or fully protected against unforeseeable events, cyberattacks (or other illegal acts), or failures, and users must be aware that there is a risk associated with any transmission of data, including electronic transmission. Navettes therefore cannot guarantee that data (including personal information) will never be intercepted or be subject to other incidents. In addition, events affecting devices and systems (including those leading to their access or control) may occur, and unsolicited communications and invitations may be received.
If users receive a communication that appears to originate from Navettes requesting financial information or any other personal information, they must refrain from responding to such communication. Navettes will never request financial information or other personal information in this manner. Users who have provided personal information in response to a communication, pop up window, or suspicious website claiming to be affiliated with Navettes, or who have experienced any of the events described above, must contact us immediately using the contact information provided below.
It is also each individual’s responsibility to take the reasonably required measures to protect their personal information.
6. Retention of your Personal Information
We retain your personal information only for as long as necessary to achieve the purposes for which it was collected, or for a longer period if required or permitted by law (e.g., to comply with our legal obligations, protect our rights, and ensure the enforcement of this Policy). When your personal information is no longer required, we implement reasonable measures to securely destroy it, subject to any exceptions provided by law.
7. Third Party Websites
Our Site may include hyperlinks to websites operated by third parties. By clicking on these hyperlinks, you will leave Navettes’ Site to access third party websites, which are not governed by this Policy and may be subject to different personal information protection policies and practices. We recommend that you review the privacy policies of these other websites before providing any personal information. Navettes provides these hyperlinks solely for informational purposes and for your convenience. Navettes is not responsible for such websites, including their practices regarding the collection, use, and disclosure of personal information.
8. Your Rights
8.1. Consent
Consent to the collection, use, and disclosure of your personal information may be given in various ways, either implicitly or explicitly. You may consent to the collection, use, and disclosure of your personal information in various circumstances, including when you:
• Visit our Site;
• Request information;
• Purchase transportation tickets.
If your personal information is to be used or disclosed for purposes other than those specified in this Policy, Navettes is required to obtain your prior consent (implicit or explicit), unless such disclosure, collection, or other processing of personal information is authorized or required by law.
When you provide us with personal information concerning another person, you must have obtained that person’s express consent to disclose their information to us and to allow the collection, use, disclosure, and any other applicable processing of such information in accordance with this Policy.
You may withdraw your consent to our use, disclosure, or other processing of your personal information. In such cases, we may be unable to provide certain services or assistance if your personal information is required. We will explain the consequences of your decision at that time so that you may make an informed choice.
8.2. Withdrawal of Consent
Your personal information belongs to you. Subject to legal requirements, you have the right to withdraw your consent to the collection, use, disclosure, or any other processing of your personal information. You may contact us at any time to modify the personal information you wish to share. We will process your request as promptly as possible.
In such cases, we may be unable to provide certain services or assistance if your personal information is required. We will explain the consequences of your decision at that time so that you may make an informed choice.
8.3. Access to Personal Information
Under privacy laws, you have rights with respect to the personal information we hold about you. These rights include the right to:
• Request access to your personal information;
• Request the correction of your personal information;
• Request that the dissemination of your personal information cease or that it be de‑indexed from any hyperlink allowing you to be identified;
• Withdraw your consent;
• File a complaint regarding the processing of your personal information.
We take reasonable steps to ensure that your personal information remains accurate, complete, and as up to date as possible. We update your personal information as required by law or when we receive updated information from you. To help us maintain the accuracy and currency of your personal information, please notify us as soon as possible of any changes so that we may update our records.
If you wish to request access to the personal information concerning you that is under our custody or control, request modifications, or exercise any other right, please submit your request in writing to our person responsible for the protection of personal information. In all cases, requests for access or correction will be handled in accordance with applicable laws and regulations.
9. Contact Information and Additional Details
If you have any concerns, questions, requests, or complaints regarding this Policy or the management of your personal information, if you wish to access your personal information, challenge its accuracy, request modifications, or withdraw your consent, please contact our person responsible for the protection of personal information at juridique@croisieresaml.com.
Our person responsible for the protection of personal information will review the complaint and may, if necessary, contact you to obtain any additional information required. You will be informed of the outcome of the review. If you have a complaint regarding the processing of your personal information, you may also file a complaint with the Commission d’accès à l’information. In such a case, the complaint must be submitted in writing in accordance with the applicable process (see the information available here).
10. Amendments to the Policy
Navettes reserves the right to amend this Policy at any time. Such amendments will be posted on our Site and will take effect upon publication. Where required, we will take reasonable measures to inform the individuals concerned of any significant changes. If you do not agree with these amendments, you must cease accessing and using the Site before such changes take effect; thereafter, any access to or use of the Site will constitute acceptance of the amendments. You may contact our person responsible for the protection of personal information to obtain an updated version of this Policy.
